TrueForexFunds: Temporary Service Interruption and Efforts to Resolve it
TrueForexFunds: Temporary Service Interruption and Efforts to Resolve the Issu. It’s a reputable online trading platform, is currently facing a temporary service interruption due to an unexpected termination of their licenses by MetaQuotes.
This unforeseen development has prompted TrueForexFunds to freeze their services temporarily while their dedicated team works diligently on a plan to resume normal operations. The termination of licenses by MetaQuotes comes as a surprise to TrueForexFunds and their traders.
The reason cited for this action is the use of a third-party provider for equity synchronization purposes, which MetaQuotes claims did not meet their strict standards of connection to the MetaTrader client terminal.
It is important to note that TrueForexFunds had been utilizing this third-party service since 2021 without any prior complaints from MetaQuotes. TrueForexFunds expresses their frustration at the lack of prior warning or opportunity to replace the third-party provider.
They emphasize that in no industry is it feasible to investigate the source code of every partner, provider, or supplier to verify their legitimacy. Despite this setback, TrueForexFunds assures their traders that they are committed to finding a solution and will not back down in the face of adversity.
The dedicated team at TrueForexFunds is actively engaging with MetaQuotes to convince them to reinstate their licenses. They are exploring all possible avenues to resolve the issue and resume their services as soon as possible. However, in the event that their efforts are unsuccessful, TrueForexFunds is prepared to migrate their traders’ accounts to another broker’s server.
TrueForexFunds acknowledges that migrating trading accounts to a new broker may pose challenges, particularly in terms of symbol discrepancies for open positions. To mitigate any potential issues, they advise traders to close their positions before the market closure. Failure to do so may result in automatic closure of open positions.
While the temporary service interruption is undoubtedly an inconvenience for TrueForexFunds and their traders, the company remains committed to ensuring a smooth transition and minimal disruption. They understand the importance of timely payouts and reassure traders that any remaining payouts will be settled once the platform is unfrozen and fully operational. In conclusion,
TrueForexFunds is currently facing a temporary service interruption due to the unexpected termination of their licenses by MetaQuotes. Despite this setback, they are actively working on a plan to resume their services and are in constant communication with MetaQuotes to resolve the issue. Traders are advised to close their positions before market closure to avoid any potential complications.
TrueForexFunds remains dedicated to their traders and is determined to overcome this challenge, ensuring that their journey can continue seamlessly once the platform is unfrozen.
